Terms Of Use

Privacy

Hertelendy Vineyards respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Hertelendy Vineyards without your consent, except as required by law or to protect Hertelendy Vineyards its customers, or the public, and then only with partners who share Hertelendy Vineyards’ commitment to protecting your privacy and data. At any time you may contact Hertelendy Vineyards with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

 

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

 

Returns

Hertelendy Vineyards guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us at info@hertelendy.com within 30 days of receipt of your order.

 

Delivery Policies

You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that they are at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction. If you are unhappy with your order please call us at 510-629-9463. We ship on non-holiday weekdays only, and generally only on Mondays and Tuesdays. In the event of extreme temperatures your shipment may be held in our warehouse to protect it from heat/cold damage.



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